3.4 KiB
Configure your processes
- Access the
Automationmenu. - Create a new Automation Configuration.
- Set the model and domains.
- Go to Configuration -> Filters to create filters as a preconfigured domains. Filters can be established in the proper field in the Automation Configuration record.
- Create the different steps by clicking the "ADD" button inside the automation configuration form.
- Create child steps by clicking the "Add child activity" at the bottom of a created step.
- Select the kind of configuration you create. You can choose between:
- Periodic configurations: every 6 hours, a process will check if new records need to be created.
- On demand configurations: user need to execute manually the job.
- Press
Start. - Inside the process, you can check all the created items.
Configuration of steps
Steps can trigger one of the following options:
Mail: Sends an email using a template.Server Action: Executes a server action.Activity: Creates an activity to the related record.
All the steps need to specify the moment of execution. We will set the number of hours/days and a trigger type:
Start of workflow: It will be executed at the previously-configured time after we create the record.Execution of another step: It will be executed at the previously-configured time after the previous step is finished properly.Mail opened: It will be executed at the previously-configured time after the mail from the previous step is opened.Mail not opened: It will be executed at the previously-configured time after the mail from the previous step is sent if it is not opened before this time.Mail replied: It will be executed at the previously-configured time after the mail from the previous step is replied.Mail not replied: It will be executed at the previously-configured time after the mail from the previous step is opened if it has not been replied.Mail clicked: It will be executed at the previously-configured time after the links of the mail from the previous step are clicked.Mail not clicked: It will be executed at the previously-configured time after the mail from the previous step is opened and no links are clicked.Mail bounced: It will be executed at the previously-configured time after the mail from the previous step is bounced back for any reason.Activity has been finished: It will be executed at the previously-configured time after the activity from the previous action is done.Activity has not been finished: It will be executed at the previously-configured time after the previous action is executed if the related activity is not done.
Important to remember to define a proper template when sending the email. It will the template without using a notification template. Also, it is important to define correctly the text partner or email to field on the template
Records creation
Records are created using a cron action. This action is executed every 6 hours by default.
Step execution
Steps are executed using a cron action. This action is executed every hour by default. On the record view, you can execute manually an action.
There is a way to enforce step execution when finalize the previous one. If we set a negative value on the period, the execution will be immediate without a cron.
