mirror of
https://github.com/bringout/oca-ocb-mail.git
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19.0 vanilla
This commit is contained in:
Ernad Husremovic
parent
5df8c07b59
commit
daa394e8b0
2114 changed files with 564841 additions and 299642 deletions
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@ -1,11 +1,17 @@
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# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from freezegun import freeze_time
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from odoo import Command, fields
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from odoo.addons.im_livechat.tests import chatbot_common
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from odoo.exceptions import ValidationError
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from odoo.tests.common import JsonRpcException, new_test_user, tagged
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from odoo.tools.misc import mute_logger
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from odoo.addons.mail.tests.common import freeze_all_time, MailCommon
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from odoo.addons.mail.tools.discuss import Store
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class ChatbotCase(chatbot_common.ChatbotCase):
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@tagged("post_install", "-at_install")
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class ChatbotCase(MailCommon, chatbot_common.ChatbotCase):
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def test_chatbot_duplicate(self):
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""" In this test we make sure that 'triggering_answer_ids' are correctly duplicated and
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@ -27,12 +33,12 @@ class ChatbotCase(chatbot_common.ChatbotCase):
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self.assertNotEqual(step_email_copy, self.step_email)
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self.assertEqual(len(step_email_copy.triggering_answer_ids), 1)
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self.assertEqual(step_email_copy.triggering_answer_ids.name, 'I want to buy the software')
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self.assertEqual(step_email_copy.triggering_answer_ids.name, 'I\'d like to buy the software')
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self.assertNotEqual(step_email_copy.triggering_answer_ids, self.step_dispatch_buy_software)
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def test_chatbot_is_forward_operator_child(self):
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self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids],
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[False, False, False, False, False, False, False, True, True, True, False, False, False, False],
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[False, False, False, False, False, False, False, True, True, False, True, False, False, False, False],
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"Steps 'step_no_one_available', 'step_no_operator_dispatch', 'step_just_leaving'"
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"should be flagged as forward operator child.")
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@ -40,28 +46,28 @@ class ChatbotCase(chatbot_common.ChatbotCase):
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self.chatbot_script.script_step_ids.invalidate_recordset(['is_forward_operator_child'])
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self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids],
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[False, False, False, False, False, False, False, True, False, False, False, False, False, False],
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[False, False, False, False, False, False, False, True, False, False, False, False, False, False, False],
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"Only step 'step_no_one_available' should be flagged as forward operator child.")
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def test_chatbot_steps(self):
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channel_info = self.livechat_channel._open_livechat_mail_channel(
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anonymous_name='Test Visitor', chatbot_script=self.chatbot_script)
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mail_channel = self.env['mail.channel'].browse(channel_info['id'])
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data = self.make_jsonrpc_request("/im_livechat/get_session", {
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'chatbot_script_id': self.chatbot_script.id,
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'channel_id': self.livechat_channel.id,
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})
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discuss_channel = self.env["discuss.channel"].browse(data["channel_id"])
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self.assertEqual(mail_channel.chatbot_current_step_id, self.step_dispatch)
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_dispatch)
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self._post_answer_and_trigger_next_step(
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mail_channel,
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self.step_dispatch_buy_software.name,
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chatbot_script_answer=self.step_dispatch_buy_software
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discuss_channel, chatbot_script_answer=self.step_dispatch_buy_software
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)
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self.assertEqual(mail_channel.chatbot_current_step_id, self.step_email)
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email)
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with self.assertRaises(ValidationError, msg="Should raise an error since it's not a valid email"):
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self._post_answer_and_trigger_next_step(mail_channel, 'test')
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with self.assertRaises(JsonRpcException, msg='odoo.exceptions.ValidationError'), mute_logger("odoo.http"):
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self._post_answer_and_trigger_next_step(discuss_channel, email="test")
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self._post_answer_and_trigger_next_step(mail_channel, 'test@example.com')
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self.assertEqual(mail_channel.chatbot_current_step_id, self.step_email_validated)
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self._post_answer_and_trigger_next_step(discuss_channel, email="test@example.com")
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email_validated)
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def test_chatbot_steps_sequence(self):
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""" Ensure sequence is correct when creating chatbots and adding steps to an existing one.
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@ -105,3 +111,428 @@ class ChatbotCase(chatbot_common.ChatbotCase):
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welcome_steps = self.chatbot_script._get_welcome_steps()
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self.assertEqual(len(welcome_steps), 1)
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self.assertEqual(welcome_steps, self.chatbot_script.script_step_ids[0])
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def test_chatbot_not_invited_to_rtc_calls(self):
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with freeze_all_time():
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data = self.make_jsonrpc_request(
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"/im_livechat/get_session",
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{
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": self.chatbot_script.id,
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},
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)
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discuss_channel = (
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self.env["discuss.channel"].sudo().browse(data["channel_id"])
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)
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self.assertEqual(discuss_channel.livechat_operator_id, self.chatbot_script.operator_partner_id)
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discuss_channel._add_members(users=self.env.user)
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self_member = discuss_channel.channel_member_ids.filtered(lambda m: m.is_self)
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bot_member = discuss_channel.channel_member_ids.filtered(
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lambda m: m.partner_id == self.chatbot_script.operator_partner_id
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)
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guest_member = discuss_channel.channel_member_ids.filtered(lambda m: bool(m.guest_id))
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self.env["mail.presence"]._update_presence(guest_member.guest_id)
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self_member._rtc_join_call()
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self.assertTrue(guest_member.rtc_inviting_session_id)
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self.assertFalse(bot_member.rtc_inviting_session_id)
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@freeze_time("2020-03-22 10:42:06")
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def test_forward_to_specific_operator(self):
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"""Test _forward_operator takes into account the given users as candidates."""
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data = self.make_jsonrpc_request(
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"/im_livechat/get_session",
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{
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": self.chatbot_script.id,
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},
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)
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discuss_channel = (
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self.env["discuss.channel"].sudo().browse(data["channel_id"])
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)
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discuss_channel._forward_human_operator(self.step_forward_operator)
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self.assertEqual(
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discuss_channel.livechat_operator_id, self.chatbot_script.operator_partner_id
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)
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self.assertEqual(discuss_channel.name, "Testing Bot")
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member_bot = discuss_channel.channel_member_ids.filtered(
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lambda m: m.partner_id == self.chatbot_script.operator_partner_id
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)
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member_bot_data = {
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"create_date": fields.Datetime.to_string(member_bot.create_date),
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"fetched_message_id": False,
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"id": member_bot.id,
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"livechat_member_type": "bot",
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"last_seen_dt": False,
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"partner_id": member_bot.partner_id.id,
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"seen_message_id": False,
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"channel_id": {"id": discuss_channel.id, "model": "discuss.channel"},
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}
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def get_forward_op_bus_params():
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messages = self.env["mail.message"].search([], order="id desc", limit=3)
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# only data relevant to the test are asserted for simplicity
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transfer_message_data = Store(bus_channel=discuss_channel).add(messages[1]).get_result()
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transfer_message_data["mail.message"][0].update(
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{
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"author_id": self.chatbot_script.operator_partner_id.id,
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"body": ["markup", "<p>I will transfer you to a human.</p>"],
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# thread not renamed yet at this step
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"default_subject": "Testing Bot",
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"record_name": "Testing Bot",
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}
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)
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transfer_message_data["mail.thread"][0]["display_name"] = "Testing Bot"
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joined_message_data = Store(bus_channel=discuss_channel).add(messages[0]).get_result()
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joined_message_data["mail.message"][0].update(
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{
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"author_id": self.chatbot_script.operator_partner_id.id,
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"body": [
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"markup",
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(
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'<div class="o_mail_notification" data-oe-type="channel-joined">invited <a href="#" data-oe-model="res.partner" data-oe-id="'
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f'{self.partner_employee.id}">@Ernest Employee</a> to the channel</div>'
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),
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],
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# thread not renamed yet at this step
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"default_subject": "Testing Bot",
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"record_name": "Testing Bot",
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}
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)
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joined_message_data["mail.thread"][0]["display_name"] = "Testing Bot"
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member_emp = discuss_channel.channel_member_ids.filtered(
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lambda m: m.partner_id == self.partner_employee
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)
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# data in-between join and leave
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channel_data_join = (
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Store(bus_channel=member_emp._bus_channel()).add(discuss_channel).get_result()
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)
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channel_data_join["discuss.channel"][0]["invited_member_ids"] = [["ADD", []]]
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channel_data_join["discuss.channel"][0]["rtc_session_ids"] = [["ADD", []]]
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channel_data_join["discuss.channel"][0]["livechat_outcome"] = "no_agent"
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channel_data_join["discuss.channel"][0]["chatbot"]["currentStep"]["message"] = messages[1].id
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channel_data_join["discuss.channel"][0]["chatbot"]["steps"][0]["message"] = messages[1].id
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channel_data_join["discuss.channel"][0]["livechat_operator_id"] = self.chatbot_script.operator_partner_id.id
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channel_data_join["discuss.channel"][0]["member_count"] = 3
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channel_data_join["discuss.channel"][0]["name"] = "Testing Bot"
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channel_data_join["discuss.channel.member"].insert(0, member_bot_data)
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channel_data_join["discuss.channel.member"][2]["fetched_message_id"] = False
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channel_data_join["discuss.channel.member"][2]["last_seen_dt"] = False
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channel_data_join["discuss.channel.member"][2]["seen_message_id"] = False
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channel_data_join["discuss.channel.member"][2]["unpin_dt"] = False
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del channel_data_join["res.partner"][1]
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channel_data_join["res.partner"].insert(
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0,
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{
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"active": False,
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"avatar_128_access_token": self.chatbot_script.operator_partner_id._get_avatar_128_access_token(),
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"country_id": False,
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"id": self.chatbot_script.operator_partner_id.id,
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"im_status": "im_partner",
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"im_status_access_token": self.chatbot_script.operator_partner_id._get_im_status_access_token(),
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"is_public": False,
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"mention_token": self.chatbot_script.operator_partner_id._get_mention_token(),
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"name": "Testing Bot",
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"user_livechat_username": False,
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"write_date": fields.Datetime.to_string(
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self.chatbot_script.operator_partner_id.write_date
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),
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},
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)
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channel_data = Store().add(discuss_channel).get_result()
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channel_data["discuss.channel"][0]["message_needaction_counter_bus_id"] = 0
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channel_data_emp = Store().add(discuss_channel.with_user(self.user_employee)).get_result()
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channel_data_emp["discuss.channel"][0]["message_needaction_counter_bus_id"] = 0
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channel_data_emp["discuss.channel.member"][1]["message_unread_counter_bus_id"] = 0
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channel_data = Store().add(discuss_channel).get_result()
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channel_data["discuss.channel"][0]["message_needaction_counter_bus_id"] = 0
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channels, message_items = (
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[
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "res.partner", self.partner_employee.id),
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "discuss.channel", discuss_channel.id),
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(self.cr.dbname, "res.partner", self.partner_employee.id),
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(self.cr.dbname, "res.partner", self.env.user.partner_id.id),
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],
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[
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{
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"type": "discuss.channel/new_message",
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"payload": {
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"data": transfer_message_data,
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"id": discuss_channel.id,
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},
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},
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{
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"type": "discuss.channel/joined",
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"payload": {
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"channel_id": discuss_channel.id,
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"invite_to_rtc_call": False,
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"data": channel_data_join,
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"invited_by_user_id": self.env.user.id,
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},
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},
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{
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"type": "discuss.channel/new_message",
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"payload": {
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"data": joined_message_data,
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"id": discuss_channel.id,
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},
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},
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{
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"type": "mail.record/insert",
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"payload": {
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"discuss.channel": [{"id": discuss_channel.id, "member_count": 3}],
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"discuss.channel.member": [
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{
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"create_date": fields.Datetime.to_string(
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member_emp.create_date
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),
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"fetched_message_id": False,
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"id": member_emp.id,
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"livechat_member_type": "agent",
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"last_seen_dt": fields.Datetime.to_string(
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member_emp.last_seen_dt
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),
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"partner_id": self.partner_employee.id,
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"seen_message_id": False,
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"channel_id": {
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"id": discuss_channel.id,
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"model": "discuss.channel",
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},
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}
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],
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"res.country": [
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{"code": "BE", "id": self.env.ref("base.be").id, "name": "Belgium"}
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],
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"res.partner": self._filter_partners_fields(
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{
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"active": True,
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"avatar_128_access_token": self.partner_employee._get_avatar_128_access_token(),
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"country_id": self.env.ref("base.be").id,
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"id": self.partner_employee.id,
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"im_status": "offline",
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"im_status_access_token": self.partner_employee._get_im_status_access_token(),
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"is_public": False,
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"mention_token": self.partner_employee._get_mention_token(),
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"name": "Ernest Employee",
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"user_livechat_username": False,
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"write_date": fields.Datetime.to_string(
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self.partner_employee.write_date
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),
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}
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),
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},
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},
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{
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"type": "mail.record/insert",
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"payload": {
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"discuss.channel": [
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{
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"channel_member_ids": [["DELETE", [member_bot.id]]],
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"id": discuss_channel.id,
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"member_count": 2,
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}
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]
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},
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},
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{
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"type": "mail.record/insert",
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"payload": {
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"discuss.channel": [
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{
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"id": discuss_channel.id,
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"livechat_operator_id": self.partner_employee.id,
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"name": "OdooBot Ernest Employee",
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},
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],
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"res.partner": self._filter_partners_fields(
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{
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"avatar_128_access_token": self.partner_employee._get_avatar_128_access_token(),
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"id": self.partner_employee.id,
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"name": "Ernest Employee",
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"user_livechat_username": False,
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"write_date": fields.Datetime.to_string(
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self.partner_employee.write_date
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),
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}
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),
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},
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},
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{"type": "mail.record/insert", "payload": channel_data_emp},
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{"type": "mail.record/insert", "payload": channel_data},
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],
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)
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return (channels, message_items)
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with self.assertBus(get_params=get_forward_op_bus_params):
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discuss_channel._forward_human_operator(self.step_forward_operator, users=self.user_employee)
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self.assertEqual(discuss_channel.name, "OdooBot Ernest Employee")
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self.assertEqual(discuss_channel.livechat_operator_id, self.partner_employee)
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self.assertEqual(discuss_channel.livechat_outcome, "no_answer")
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self.assertTrue(
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discuss_channel.channel_member_ids.filtered(
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lambda m: m.partner_id == self.partner_employee
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and m.livechat_member_type == "agent"
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)
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)
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def test_chatbot_multiple_rules_on_same_url(self):
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bob_user = new_test_user(
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self.env, login="bob_user", groups="im_livechat.im_livechat_group_user,base.group_user"
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)
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chatbot_no_operator = self.env["chatbot.script"].create(
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{
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"title": "Chatbot operators not available",
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"script_step_ids": [
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Command.create(
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{
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"step_type": "text",
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"message": "I'm shown because there is no operator available",
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}
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)
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],
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}
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)
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chatbot_operator = self.env["chatbot.script"].create(
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{
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"title": "Chatbot operators available",
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"script_step_ids": [
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Command.create(
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{
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"step_type": "text",
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"message": "I'm shown because there is an operator available",
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}
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)
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],
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}
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)
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self.livechat_channel.user_ids += bob_user
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self.livechat_channel.rule_ids = self.env["im_livechat.channel.rule"].create(
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[
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{
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": chatbot_no_operator.id,
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"chatbot_enabled_condition": "only_if_no_operator",
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"regex_url": "/",
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||||
"sequence": 1,
|
||||
},
|
||||
{
|
||||
"channel_id": self.livechat_channel.id,
|
||||
"chatbot_script_id": chatbot_operator.id,
|
||||
"regex_url": "/",
|
||||
"sequence": 2,
|
||||
},
|
||||
]
|
||||
)
|
||||
self.assertFalse(self.livechat_channel.available_operator_ids)
|
||||
self.assertEqual(
|
||||
self.env["im_livechat.channel.rule"]
|
||||
.match_rule(self.livechat_channel.id, "/")
|
||||
.chatbot_script_id,
|
||||
chatbot_no_operator,
|
||||
)
|
||||
self.env["mail.presence"]._update_presence(bob_user)
|
||||
# Force the recomputation of `available_operator_ids` after bob becomes online
|
||||
self.livechat_channel.invalidate_recordset(["available_operator_ids"])
|
||||
self.assertTrue(self.livechat_channel.available_operator_ids)
|
||||
self.assertEqual(
|
||||
self.env["im_livechat.channel.rule"]
|
||||
.match_rule(self.livechat_channel.id, "/")
|
||||
.chatbot_script_id,
|
||||
chatbot_operator,
|
||||
)
|
||||
|
||||
def test_chatbot_enabled_condition(self):
|
||||
cases = [
|
||||
# condition - operator_available - expected_result
|
||||
("only_if_no_operator", False, True),
|
||||
("only_if_no_operator", True, False),
|
||||
("only_if_operator", True, True),
|
||||
("only_if_operator", False, False),
|
||||
("always", False, True),
|
||||
("always", True, True),
|
||||
]
|
||||
for condition, operator_available, expected_result in cases:
|
||||
self.livechat_channel.user_ids.unlink()
|
||||
if operator_available:
|
||||
operator_user = new_test_user(
|
||||
self.env,
|
||||
login=f"operator_user_{condition}_{operator_available}_{expected_result}",
|
||||
groups="im_livechat.im_livechat_group_user,base.group_user",
|
||||
)
|
||||
self.env["mail.presence"]._update_presence(operator_user)
|
||||
self.livechat_channel.user_ids = operator_user
|
||||
self.livechat_channel.rule_ids = self.env["im_livechat.channel.rule"].create(
|
||||
{
|
||||
"channel_id": self.livechat_channel.id,
|
||||
"chatbot_script_id": self.chatbot_script.id,
|
||||
"chatbot_enabled_condition": condition,
|
||||
"regex_url": "/",
|
||||
"sequence": 1,
|
||||
}
|
||||
)
|
||||
matching_rule = (
|
||||
self.env["im_livechat.channel.rule"].match_rule(self.livechat_channel.id, "/")
|
||||
or self.env["im_livechat.channel.rule"]
|
||||
)
|
||||
self.assertEqual(
|
||||
matching_rule.chatbot_script_id,
|
||||
self.chatbot_script if expected_result else self.env["chatbot.script"],
|
||||
f"Condition: {condition}, Operator available: {operator_available}, Expected result: {expected_result}",
|
||||
)
|
||||
|
||||
def test_chatbot_member_type(self):
|
||||
"""Ensure livechat_member_type are correctly set when using chatbot with a logged in user."""
|
||||
self.authenticate(self.user_employee.login, self.user_employee.login)
|
||||
data = self.make_jsonrpc_request(
|
||||
"/im_livechat/get_session",
|
||||
{
|
||||
"chatbot_script_id": self.chatbot_script.id,
|
||||
"channel_id": self.livechat_channel.id,
|
||||
},
|
||||
)
|
||||
discuss_channel = self.env["discuss.channel"].browse(data["channel_id"])
|
||||
self.assertEqual(
|
||||
discuss_channel.channel_member_ids.mapped("livechat_member_type"),
|
||||
["bot", "visitor"],
|
||||
)
|
||||
|
||||
def test_chatbot_clear_answers_on_step_type_change(self):
|
||||
chatbot = self.env['chatbot.script'].create({
|
||||
'title': 'Clear Answer Test Bot',
|
||||
'script_step_ids': [Command.create({
|
||||
'step_type': 'question_selection',
|
||||
'message': 'What do you want to do?',
|
||||
'answer_ids': [
|
||||
Command.create({'name': 'Buy'}),
|
||||
Command.create({'name': 'Support'}),
|
||||
]
|
||||
})]
|
||||
})
|
||||
step = chatbot.script_step_ids[0]
|
||||
answers = {a.name: a for a in step.answer_ids}
|
||||
[step_2, step_3] = self.env['chatbot.script.step'].create([
|
||||
{
|
||||
'chatbot_script_id': chatbot.id,
|
||||
'step_type': 'text',
|
||||
'message': 'Great! Let me help you with buying.',
|
||||
'sequence': 2,
|
||||
'triggering_answer_ids': [Command.set(answers['Buy'].ids)],
|
||||
},
|
||||
{
|
||||
'chatbot_script_id': chatbot.id,
|
||||
'step_type': 'text',
|
||||
'message': 'Sure! I can assist you with support.',
|
||||
'sequence': 3,
|
||||
'triggering_answer_ids': [Command.set(answers['Support'].ids)],
|
||||
},
|
||||
])
|
||||
action = self.env.ref('im_livechat.chatbot_script_action')
|
||||
self.start_tour(f"/odoo/action-{action.id}", 'change_chatbot_step_type', login='admin')
|
||||
self.assertFalse(step.answer_ids, "Answers were not cleared after step_type was changed.")
|
||||
self.assertFalse(step_2.triggering_answer_ids, "Step 2 still has stale triggering answers.")
|
||||
self.assertFalse(step_3.triggering_answer_ids, "Step 3 still has stale triggering answers.")
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue