19.0 vanilla

odoo-bringout-oca-ocb-im_livechat/im_livechat/controllers/channel.py

@@ -0,0 +1,95 @@
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from markupsafe import Markup
+from werkzeug.exceptions import BadRequest, NotFound
+
+from odoo import Command
+from odoo.http import request, route
+from odoo.addons.mail.controllers.discuss.channel import ChannelController
+
+
+class LivechatChannelController(ChannelController):
+    @route("/im_livechat/session/update_note", auth="user", methods=["POST"], type="jsonrpc")
+    def livechat_session_update_note(self, channel_id, note):
+        """Internal users having the rights to read the session can update its note."""
+        if self.env.user.share:
+            raise NotFound()
+        channel = request.env["discuss.channel"].search([("id", "=", channel_id)])
+        if not channel:
+            raise NotFound()
+        # sudo: discuss.channel - internal users having the rights to read the session can update its note
+        # Markup: note sanitized when written on the field
+        channel.sudo().livechat_note = Markup(note)
+
+    @route("/im_livechat/session/update_status", auth="user", methods=["POST"], type="jsonrpc")
+    def livechat_session_update_status(self, channel_id, livechat_status):
+        """Internal users having the rights to read the session can update its status."""
+        if self.env.user.share:
+            raise NotFound()
+        channel = request.env["discuss.channel"].search([("id", "=", channel_id)])
+        if not channel:
+            raise NotFound()
+        # sudo: discuss.channel - internal users having the rights to read the session can update its status
+        channel.sudo().livechat_status = livechat_status
+
+    @route("/im_livechat/conversation/update_tags", auth="user", methods=["POST"], type="jsonrpc")
+    def livechat_conversation_update_tags(self, channel_id, tag_ids, method="ADD"):
+        """Add or remove tags from a live chat conversation."""
+        if not self.env["im_livechat.conversation.tag"].has_access("write"):
+            raise NotFound()
+        channel = request.env["discuss.channel"].search([("id", "=", channel_id)])
+        if not channel:
+            raise NotFound()
+        # sudo: discuss.channel - internal users having the rights to read the conversation and to
+        # write tags can update the tags
+        if method == "ADD":
+            channel.sudo().livechat_conversation_tag_ids = [
+                Command.link(tag_id) for tag_id in tag_ids
+            ]
+        elif method == "DELETE":
+            channel.sudo().livechat_conversation_tag_ids = [
+                Command.unlink(tag_id) for tag_id in tag_ids
+            ]
+        if channel.livechat_status == "need_help":
+            request.env.ref("im_livechat.im_livechat_group_user")._bus_send(
+                "im_livechat.looking_for_help/tags",
+                {
+                    "channel_id": channel.id,
+                    "tag_ids": channel.sudo().livechat_conversation_tag_ids.ids,
+                },
+                subchannel="LOOKING_FOR_HELP",
+            )
+
+    @route(
+        "/im_livechat/conversation/write_expertises", auth="user", methods=["POST"], type="jsonrpc"
+    )
+    def livechat_conversation_write_expertises(self, channel_id, orm_commands):
+        if any(cmd[0] not in (Command.LINK, Command.UNLINK) for cmd in orm_commands):
+            raise BadRequest(
+                self.env._("Write expertises: Only LINK and UNLINK commands are allowed.")
+            )
+        if not self.env.user.has_group("im_livechat.im_livechat_group_user"):
+            return
+        if channel := request.env["discuss.channel"].search(
+            [("id", "=", channel_id), ("channel_type", "=", "livechat")]
+        ):
+            # sudo: discuss.channel - live chat users can update the expertises of any live chat.
+            channel.sudo().livechat_expertise_ids = orm_commands
+
+    @route(
+        "/im_livechat/conversation/create_and_link_expertise",
+        auth="user",
+        methods=["POST"],
+        type="jsonrpc",
+    )
+    def livechat_conversation_create_and_link_expertise(self, channel_id, expertise_name):
+        channel = request.env["discuss.channel"].search(
+            [("id", "=", channel_id), ("channel_type", "=", "livechat")]
+        )
+        if not channel:
+            return
+        stripped_name = expertise_name.strip()
+        expertise = request.env["im_livechat.expertise"].search([("name", "=", stripped_name)])
+        if not expertise:
+            expertise = request.env["im_livechat.expertise"].create({"name": stripped_name})
+        channel.livechat_expertise_ids = [Command.link(expertise.id)]