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Initial commit: Mail packages

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Ernad Husremovic 2025-08-29 15:20:51 +02:00
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odoo-bringout-oca-ocb-im_livechat/im_livechat/tests/chatbot_common.py Normal file
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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo.tests import common
class ChatbotCase(common.TransactionCase):
@classmethod
def setUpClass(cls):
super(ChatbotCase, cls).setUpClass()
cls.chatbot_script = cls.env['chatbot.script'].create({
'title': 'Testing Bot',
})
ChatbotScriptStep = cls.env['chatbot.script.step'].sudo()
[
cls.step_hello,
cls.step_welcome,
cls.step_dispatch,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': "Hello! I'm a bot!",
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': "I help lost visitors find their way.",
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_selection',
'message': "How can I help you?",
'chatbot_script_id': cls.chatbot_script.id,
}])
[
cls.step_dispatch_buy_software,
cls.step_dispatch_pricing,
cls.step_dispatch_operator,
] = cls.env['chatbot.script.answer'].sudo().create([{
'name': 'I want to buy the software',
'script_step_id': cls.step_dispatch.id,
}, {
'name': 'Pricing Question',
'script_step_id': cls.step_dispatch.id,
}, {
'name': "I want to speak with an operator",
'script_step_id': cls.step_dispatch.id,
}])
[
cls.step_pricing_contact_us,
cls.step_email,
cls.step_email_validated,
cls.step_forward_operator,
cls.step_no_one_available,
cls.step_no_operator_dispatch,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': 'For any pricing question, feel free ton contact us at pricing@mycompany.com',
'triggering_answer_ids': [(4, cls.step_dispatch_pricing.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_email',
'message': 'Can you give us your email please?',
'triggering_answer_ids': [(4, cls.step_dispatch_buy_software.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'Your email is validated, thank you!',
'triggering_answer_ids': [(4, cls.step_dispatch_buy_software.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'forward_operator',
'message': 'I will transfer you to a human.',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'Sorry, you will have to stay with me for a while',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'question_selection',
'message': 'So... What can I do to help you?',
'triggering_answer_ids': [(4, cls.step_dispatch_operator.id)],
'chatbot_script_id': cls.chatbot_script.id,
}])
cls.step_no_operator_just_leaving = cls.env['chatbot.script.answer'].sudo().create({
'name': 'I will be leaving then',
'script_step_id': cls.step_no_operator_dispatch.id,
})
[
cls.step_just_leaving,
cls.step_pricing_thank_you,
cls.step_ask_website,
cls.step_ask_feedback,
cls.step_goodbye,
] = ChatbotScriptStep.create([{
'step_type': 'text',
'message': "Ok, I'm sorry I was not able to help you",
'triggering_answer_ids': [(4, cls.step_no_operator_just_leaving.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': 'We will reach back to you as soon as we can!',
'triggering_answer_ids': [(4, cls.step_dispatch_pricing.id)],
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'free_input_single',
'message': 'Would you mind providing your website address?',
'sequence': 97, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'free_input_multi',
'message': 'Great, do you want to leave any feedback for us to improve?',
'sequence': 98, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}, {
'step_type': 'text',
'message': "Ok bye!",
'sequence': 99, # makes it easier for other modules to add steps before this one
'chatbot_script_id': cls.chatbot_script.id,
}])
cls.livechat_channel = cls.env['im_livechat.channel'].create({
'name': 'Test Channel',
'rule_ids': [(0, 0, {
'chatbot_script_id': cls.chatbot_script.id,
})]
})
@classmethod
def _post_answer_and_trigger_next_step(cls, mail_channel, answer, chatbot_script_answer=False):
mail_message = mail_channel.message_post(body=answer)
if chatbot_script_answer:
cls.env['chatbot.message'].search([
('mail_message_id', '=', mail_message.id)
], limit=1).user_script_answer_id = chatbot_script_answer.id
# sudo: chatbot.script.step - members of a channel can access the current chatbot step
next_step = mail_channel.chatbot_current_step_id.sudo()._process_answer(mail_channel, mail_message.body)
next_step._process_step(mail_channel)