Initial commit: Mail packages

odoo-bringout-oca-ocb-im_livechat/doc/REPORTS.md

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+# Reports
+
+Report definitions and templates in im_livechat.
+
+```mermaid
+classDiagram
+    class ImLivechatReportChannel
+    Model <|-- ImLivechatReportChannel
+    class ImLivechatReportOperator
+    Model <|-- ImLivechatReportOperator
+```
+
+## Available Reports
+
+### Analytical/Dashboard Reports
+- **Operator Analysis** (Analysis/Dashboard)
+- **Session Statistics** (Analysis/Dashboard)
+
+
+## Report Files
+
+- **im_livechat_report_channel.py** (Python logic)
+- **im_livechat_report_channel_views.xml** (XML template/definition)
+- **im_livechat_report_operator.py** (Python logic)
+- **im_livechat_report_operator_views.xml** (XML template/definition)
+- **__init__.py** (Python logic)
+
+## Notes
+- Named reports above are accessible through Odoo's reporting menu
+- Python files define report logic and data processing
+- XML files contain report templates, definitions, and formatting
+- Reports are integrated with Odoo's printing and email systems