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113 lines
3.8 KiB
ReStructuredText
113 lines
3.8 KiB
ReStructuredText
==========
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Rma Reason
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==========
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:932a1c1b8873a247b6992ee44651a7538b7c15053d33810efb767549780b7154
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Frma-lightgray.png?logo=github
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:target: https://github.com/OCA/rma/tree/16.0/rma_reason
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:alt: OCA/rma
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.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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:target: https://translation.odoo-community.org/projects/rma-16-0/rma-16-0-rma_reason
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:alt: Translate me on Weblate
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.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
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:target: https://runboat.odoo-community.org/builds?repo=OCA/rma&target_branch=16.0
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:alt: Try me on Runboat
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|badge1| |badge2| |badge3| |badge4| |badge5|
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Specifying the RMA reason when creating an RMA order is crucial for
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effective inventory management, quality control, and customer service.
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It helps categorize returned items accurately, identify recurring
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product issues, and improve overall product quality. This data enables
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customer service to address issues more effectively and enhances the
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customer experience.
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This addon allows RMA managers to pre-configure possible reasons users
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can specify when creating the RMA order.
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In a multi-company setup, each company can define its own reasons and
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choose to make the reason mandatory or optional.
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**Table of contents**
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.. contents::
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:local:
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Configuration
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=============
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To configure this module, you need to:
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- Go to **Inventory > Settings > Settings** and select whether the
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reason is mandatory or not.
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- Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for
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your company.
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Usage
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=====
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When creating an RMA, select the reason for the return.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/OCA/rma/issues/new?body=module:%20rma_reason%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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-------
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* Raumschmiede GmbH
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* BCIM
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* ACSONE SA/NV
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Contributors
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------------
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- Jacques-Etienne Baudoux - BCIM je@bcim.be
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- Souheil Bejaoui - ACSONE SA/NV souheil.bejaoui@acsone.eu
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Maintainers
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-----------
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This module is maintained by the OCA.
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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.. |maintainer-sbejaoui| image:: https://github.com/sbejaoui.png?size=40px
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:target: https://github.com/sbejaoui
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:alt: sbejaoui
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Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
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|maintainer-sbejaoui|
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This module is part of the `OCA/rma <https://github.com/OCA/rma/tree/16.0/rma_reason>`_ project on GitHub.
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You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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