Defective Product The item is malfunctioning or has a defect that affects its intended use. Wrong Item Shipped The customer received a different product than what they ordered. Damaged in Transit The product was damaged during shipping and is not in usable condition upon arrival. Unwanted/Changed Mind The customer no longer wants the item or changed their mind after purchasing it. Product Not as Described The item does not match the description or specifications provided by the seller, leading to customer dissatisfaction.