==========
Rma Reason
==========

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Specifying the RMA reason when creating an RMA order is crucial for
effective inventory management, quality control, and customer service.
It helps categorize returned items accurately, identify recurring
product issues, and improve overall product quality. This data enables
customer service to address issues more effectively and enhances the
customer experience.

This addon allows RMA managers to pre-configure possible reasons users
can specify when creating the RMA order.

In a multi-company setup, each company can define its own reasons and
choose to make the reason mandatory or optional.

**Table of contents**

.. contents::
   :local:

Configuration
=============

To configure this module, you need to:

- Go to **Inventory > Settings > Settings** and select whether the
  reason is mandatory or not.
- Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for
  your company.

Usage
=====

When creating an RMA, select the reason for the return.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/rma/issues/new?body=module:%20rma_reason%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Raumschmiede GmbH
* BCIM
* ACSONE SA/NV

Contributors
------------

- Jacques-Etienne Baudoux - BCIM je@bcim.be
- Souheil Bejaoui - ACSONE SA/NV souheil.bejaoui@acsone.eu

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
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   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

.. |maintainer-sbejaoui| image:: https://github.com/sbejaoui.png?size=40px
    :target: https://github.com/sbejaoui
    :alt: sbejaoui

Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:

|maintainer-sbejaoui| 

This module is part of the `OCA/rma <https://github.com/OCA/rma/tree/16.0/rma_reason>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
