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   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

=========================
Management System - Claim
=========================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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    :target: https://github.com/OCA/management-system/tree/16.0/mgmtsystem_claim
    :alt: OCA/management-system
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|badge1| |badge2| |badge3| |badge4| |badge5|

This application allows you to track your customers/vendors claims and
grievances.

It is fully integrated with the email gateway so that you can create
automatically new claims based on incoming emails.

**Table of contents**

.. contents::
   :local:

Configuration
=============

To configure this module, you need to:

* Go to new menú **"Management System -> Configuration -> Claim -> Stages** and create stages for
  claims.
* Go to new menu **CRM > Configuration > Claim > Categories** and create as
  many categories as you need.

Usage
=====

* Go to new menu **Management System -> Claims** and create a new claim.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/management-system/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/management-system/issues/new?body=module:%20mgmtsystem_claim%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
~~~~~~~

* Savoir-faire Linux

Contributors
~~~~~~~~~~~~

* Savoir-faire Linux
* `Guadaltech <https://www.guadaltech.es>`_:

  * Fernando La Chica <fernando.lachica@guadaltech.es>
* Yvan Dotet <yvan.dotet@logicasoft.eu>

Maintainers
~~~~~~~~~~~

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/management-system <https://github.com/OCA/management-system/tree/16.0/mgmtsystem_claim>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
