mirror of
https://github.com/bringout/oca-ocb-mail.git
synced 2026-04-21 22:02:04 +02:00
285 lines
13 KiB
Python
285 lines
13 KiB
Python
# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from markupsafe import Markup
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from werkzeug.exceptions import NotFound
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from urllib.parse import urlsplit
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from pytz import timezone
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from odoo import http, _
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from odoo.http import content_disposition, request
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from odoo.addons.base.models.ir_qweb_fields import nl2br
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from odoo.addons.mail.tools.discuss import add_guest_to_context, Store
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class LivechatController(http.Controller):
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# Note: the `cors` attribute on many routes is meant to allow the livechat
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# to be embedded in an external website.
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@http.route('/im_livechat/external_lib.<any(css,js):ext>', type='http', auth='public', cors='*')
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def external_lib(self, ext, **kwargs):
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""" Preserve compatibility with legacy livechat imports. Only
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serves javascript since the css will be fetched by the shadow
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DOM of the livechat to avoid conflicts.
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"""
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if ext == 'css':
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raise request.not_found()
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return self.assets_embed(ext, **kwargs)
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def _is_cors_request(self):
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headers = request.httprequest.headers
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origin_url = urlsplit(headers.get("referer"))
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return (
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origin_url.netloc != headers.get("host")
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or origin_url.scheme != request.httprequest.scheme
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)
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@http.route('/im_livechat/assets_embed.<any(css, js):ext>', type='http', auth='public', cors='*')
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def assets_embed(self, ext, **kwargs):
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# If the request comes from a different origin, we must provide the CORS
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# assets to enable the redirection of routes to the CORS controller.
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bundle = "im_livechat.assets_embed_cors" if self._is_cors_request() else "im_livechat.assets_embed_external"
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asset = request.env["ir.qweb"]._get_asset_bundle(bundle)
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if ext not in ('css', 'js'):
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raise request.not_found()
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stream = request.env['ir.binary']._get_stream_from(getattr(asset, ext)())
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return stream.get_response()
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@http.route('/im_livechat/font-awesome', type='http', auth='none', cors="*")
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def fontawesome(self, **kwargs):
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return http.Stream.from_path('web/static/src/libs/fontawesome/fonts/fontawesome-webfont.woff2').get_response()
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@http.route('/im_livechat/odoo_ui_icons', type='http', auth='none', cors="*")
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def odoo_ui_icons(self, **kwargs):
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return http.Stream.from_path('web/static/lib/odoo_ui_icons/fonts/odoo_ui_icons.woff2').get_response()
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@http.route('/im_livechat/emoji_bundle', type='http', auth='public', cors='*')
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def get_emoji_bundle(self):
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bundle = 'web.assets_emoji'
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asset = request.env["ir.qweb"]._get_asset_bundle(bundle)
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stream = request.env['ir.binary']._get_stream_from(asset.js())
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return stream.get_response()
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@http.route('/im_livechat/support/<int:channel_id>', type='http', auth='public')
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def support_page(self, channel_id, **kwargs):
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channel = request.env['im_livechat.channel'].sudo().browse(channel_id)
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return request.render('im_livechat.support_page', {'channel': channel})
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@http.route('/im_livechat/loader/<int:channel_id>', type='http', auth='public')
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def loader(self, channel_id, **kwargs):
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username = kwargs.get("username", _("Visitor"))
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channel = request.env['im_livechat.channel'].sudo().browse(channel_id)
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info = channel.get_livechat_info(username=username)
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return request.render('im_livechat.loader', {'info': info}, headers=[('Content-Type', 'application/javascript')])
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def _process_extra_channel_params(self, **kwargs):
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# non_persisted_channel_params, persisted_channel_params
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return {}, {}
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def _get_guest_name(self):
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return _("Visitor")
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@http.route('/im_livechat/get_session', methods=["POST"], type="jsonrpc", auth='public')
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@add_guest_to_context
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def get_session(self, channel_id, previous_operator_id=None, chatbot_script_id=None, persisted=True, **kwargs):
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channel = request.env["discuss.channel"]
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country = request.env["res.country"]
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guest = request.env["mail.guest"]
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store = Store()
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livechat_channel = (
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request.env["im_livechat.channel"]
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.with_context(lang=False)
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.sudo()
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.search([("id", "=", channel_id)])
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)
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if not livechat_channel:
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raise NotFound()
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if not request.env.user._is_public():
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country = request.env.user.country_id
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elif request.geoip.country_code:
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country = request.env["res.country"].search(
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[("code", "=", request.geoip.country_code)], limit=1
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)
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operator_info = livechat_channel._get_operator_info(
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previous_operator_id=previous_operator_id,
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chatbot_script_id=chatbot_script_id,
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country_id=country.id,
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lang=request.cookies.get("frontend_lang"),
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**kwargs
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)
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if not operator_info['operator_partner']:
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return False
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chatbot_script = operator_info['chatbot_script']
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is_chatbot_script = operator_info['operator_model'] == 'chatbot.script'
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non_persisted_channel_params, persisted_channel_params = self._process_extra_channel_params(**kwargs)
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if not persisted:
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channel_id = -1 # only one temporary thread at a time, id does not matter.
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chatbot_data = None
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if is_chatbot_script:
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welcome_steps = chatbot_script._get_welcome_steps()
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chatbot_data = {
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"script": chatbot_script.id,
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"steps": welcome_steps.mapped(lambda s: {"scriptStep": s.id}),
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}
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store.add(chatbot_script)
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store.add(welcome_steps)
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channel_info = {
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"fetchChannelInfoState": "fetched",
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"id": channel_id,
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"isLoaded": True,
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"livechat_operator_id": Store.One(
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operator_info["operator_partner"], self.env["discuss.channel"]._store_livechat_operator_id_fields(),
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),
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"scrollUnread": False,
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"channel_type": "livechat",
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"chatbot": chatbot_data,
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**non_persisted_channel_params,
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}
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store.add_model_values("discuss.channel", channel_info)
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else:
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if request.env.user._is_public():
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guest = guest.sudo()._get_or_create_guest(
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guest_name=self._get_guest_name(),
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country_code=request.geoip.country_code,
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timezone=request.env["mail.guest"]._get_timezone_from_request(request),
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)
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livechat_channel = livechat_channel.with_context(guest=guest)
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request.update_context(guest=guest)
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channel_vals = livechat_channel._get_livechat_discuss_channel_vals(**operator_info)
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channel_vals.update(**persisted_channel_params)
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lang = request.env["res.lang"].search(
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[("code", "=", request.cookies.get("frontend_lang"))]
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)
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channel_vals.update({"country_id": country.id, "livechat_lang_id": lang.id})
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channel = request.env['discuss.channel'].with_context(
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lang=request.env['chatbot.script']._get_chatbot_language()
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).sudo().create(channel_vals)
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channel_id = channel.id
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if is_chatbot_script:
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chatbot_script._post_welcome_steps(channel)
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if not is_chatbot_script or chatbot_script.operator_partner_id != channel.livechat_operator_id:
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channel._broadcast([channel.livechat_operator_id.id])
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if guest:
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store.add_global_values(guest_token=guest.sudo()._format_auth_cookie())
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request.env["res.users"]._init_store_data(store)
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# Make sure not to send "isLoaded" value on the guest bus, otherwise it
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# could be overwritten.
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if channel:
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store.add(
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channel,
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extra_fields={
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"isLoaded": not is_chatbot_script,
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"scrollUnread": False,
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},
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)
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if not request.env.user._is_public():
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store.add(
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request.env.user.partner_id,
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{"email": request.env.user.partner_id.email},
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)
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return {
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"store_data": store.get_result(),
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"channel_id": channel_id,
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}
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def _post_feedback_message(self, channel, rating, reason):
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body = Markup(
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"""<div class="o_mail_notification o_hide_author">"""
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"""%(rating)s: <img class="o_livechat_emoji_rating" src="%(rating_url)s" alt="rating"/>%(reason)s"""
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"""</div>"""
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) % {
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"rating": _("Rating"),
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"rating_url": rating.rating_image_url,
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"reason": nl2br("\n" + reason) if reason else "",
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}
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# sudo: discuss.channel - not necessary for posting, but necessary to update related rating
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channel.sudo().message_post(
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body=body,
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message_type="notification",
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rating_id=rating.id,
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subtype_xmlid="mail.mt_comment",
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)
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@http.route("/im_livechat/feedback", type="jsonrpc", auth="public")
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@add_guest_to_context
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def feedback(self, channel_id, rate, reason=None, **kwargs):
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if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
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# limit the creation : only ONE rating per session
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values = {
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'rating': rate,
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'consumed': True,
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'feedback': reason,
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'is_internal': False,
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}
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# sudo: rating.rating - visitor can access rating to check if
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# feedback was already given
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if not channel.sudo().rating_ids:
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values.update({
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'res_id': channel.id,
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'res_model_id': request.env['ir.model']._get_id('discuss.channel'),
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})
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# sudo: res.partner - visitor must find the operator to rate
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if channel.sudo().channel_partner_ids:
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values['rated_partner_id'] = channel.channel_partner_ids[0].id
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# if logged in user, set its partner on rating
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values['partner_id'] = request.env.user.partner_id.id if request.session.uid else False
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# create the rating
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rating = request.env['rating.rating'].sudo().create(values)
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else:
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rating = channel.rating_ids[0]
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# sudo: rating.rating - guest or portal user can update their livechat rating
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rating.sudo().write(values)
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self._post_feedback_message(channel, rating, reason)
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return rating.id
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return False
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@http.route("/im_livechat/history", type="jsonrpc", auth="public")
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@add_guest_to_context
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def history_pages(self, pid, channel_id, page_history=None):
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if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
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if pid in channel.sudo().channel_member_ids.partner_id.ids:
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request.env["res.partner"].browse(pid)._bus_send_history_message(channel, page_history)
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@http.route("/im_livechat/email_livechat_transcript", type="jsonrpc", auth="user")
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@add_guest_to_context
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def email_livechat_transcript(self, channel_id, email):
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if not request.env.user._is_internal():
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raise NotFound()
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if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
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channel._email_livechat_transcript(email)
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@http.route("/im_livechat/download_transcript/<int:channel_id>", type="http", auth="public")
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@add_guest_to_context
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def download_livechat_transcript(self, channel_id):
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channel = request.env["discuss.channel"].search([("id", "=", channel_id)])
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if not channel:
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raise NotFound()
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partner, guest = request.env["res.partner"]._get_current_persona()
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tz = timezone(partner.tz or guest.timezone or "UTC")
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pdf, _type = (
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request.env["ir.actions.report"]
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.sudo()
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._render_qweb_pdf(
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"im_livechat.action_report_livechat_conversation",
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channel.ids,
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data={"company": request.env.company, "tz": tz},
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)
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)
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headers = [
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("Content-Disposition", content_disposition(f"transcript_{channel.id}.pdf", "inline")),
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("Content-Length", len(pdf)),
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("Content-Type", "application/pdf"),
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]
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return request.make_response(pdf, headers=headers)
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@http.route("/im_livechat/visitor_leave_session", type="jsonrpc", auth="public")
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@add_guest_to_context
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def visitor_leave_session(self, channel_id):
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"""Called when the livechat visitor leaves the conversation.
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This will clean the chat request and warn the operator that the conversation is over.
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This allows also to re-send a new chat request to the visitor, as while the visitor is
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in conversation with an operator, it's not possible to send the visitor a chat request."""
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if channel := request.env["discuss.channel"].search([("id", "=", channel_id)]):
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channel._close_livechat_session()
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