Live Chat 20 User 10 The user will be able to join support channels. Administrator 20 The user will be able to delete support channels. discuss.channel: livechat users can read all livechat channels [('channel_type', '=', 'livechat')] discuss.channel.member: livechat users can read all livechat channel members and can invite anyone [('channel_id.channel_type', '=', 'livechat')] discuss.call.history: livechat users can access all call histories [('channel_id.channel_type', '=', 'livechat')]