Live Chat Channels livechat im_livechat.channel kanban,form

Define a new website live chat channel

You can create channels for each website on which you want to integrate the website live chat widget, allowing your website visitors to talk in real time with your operators.

im_livechat.channel.kanban im_livechat.channel Configure Channel View Channel

Sessions

 im_livechat.channel.form im_livechat.channel
Ongoing Sessions:

Agents who are inactive in Odoo for more than 30 minutes will be considered disconnected.

To apply the rule only to certain pages of your website, enter a URL regex like /shop. This will match any page that starts with /shop, such as /shop/product. Leave the field empty to apply the rule to all pages.
For on-premise databases, GeoIP must be installed on your server to geolocate visitors. Without it, rules that include country restrictions will be ignored.

Learn how to display a live chat bubble on your website and start chatting with visitors in a few easy steps.

  1. Go to Website > Configuration > Settings > Email & Marketing.
  2. Turn on the Live Chat feature.
  3. Choose the live chat channel you want to display on your website.

Add the following code to the <head> section of your website:



Alternatively, share this URL with your customers or suppliers via email:

im.livechat.channel.view.search im_livechat.channel im.livechat.channel.rule.list im_livechat.channel.rule im_livechat.channel.rule.kanban im_livechat.channel.rule im_livechat.channel.rule.form im_livechat.channel.rule